No Show/Late Cancellation Policy

Last updated: October 20, 2022

This policy has been established to help us serve you better.

It is necessary for us to make appointments in order to see our patients as efficiently as possible. No-shows and late-cancellations cause problems that go beyond a financial impact on our business. When an appointment is made, it takes an available time slot away from another patients. No-shows and late-cancellations delay the delivery of healthcare to other patients, some who are quite ill.

A “no-show” is missing a scheduled appointment. A “late-cancellation” is canceling an appointment without calling us to cancel within 24 hours of an office appointment or 72 hours in advance of a procedure.
We understand that situations such as medical emergencies occasionally arise. These situations will be considered on a case by case basis.

A charge of $25.00 will be assessed for each no show or late cancellation office visit appointment if less than 24 hours notice is given.

To cancel or reschedule an appointment please call IVitality ept at 915-273-7237 and speak with the operator. This policy is in effect to ensure that all of our patients have the opportunity to be seen in a timely manner.